Image Requirements Our requirements for preparing your digital images for printing are listed below: Sizing: You do not have to make your file the exact same size of the print you are ordering. Just send your digital image at the same size as the camera produces and shot at the "Fine " resolution setting of your camera, or, if your work is professionally photographed then ask to have them in 3"x4" or 4"x5" format at a minimum pixel resolution of 200 dpi. Our software will automatically enlarge or reduce your image according to scale. All finished print sizes may be a little smaller or larger than your ordered size (Ex. 11x14 ordered size may be 11x14.5, or something similar) due to proportional scaling of your image. We recommend that you not make frames, cut mats, stretcher bars, etc., until you have the actual print in hand. Color & Print Quality: We do not modify or adjust customer files other then cropping & sizing. We print your files as is. All images should be done in either Adobe1998 RGB, sRGB, or CYMK. It is very important that you make it very clear to us which color profiles were used in your image file. We recommend Adobe 1998 RGB for best results for color exactness. Print Brightness: We print files as they actually are. We do not brighten or lighten any files. Sometimes a customer's monitor will display a file lighter/brighter or darker then it actually is. We cannot guarantee that your print will look the exact same as it does on your monitor. Borders: DO NOT add the borders to your image unless it is part of your image or that you know exactly how you want the borders to be used, as in the case of canvas prints and you wish to have the folded edges printed in a solid border. We do not accept liability to the exactness of your added borders, which is why you must know what you are doing before hand. Damage or Missing Prints: We very rarely have a print damaged or lost in shipment. Any damage will be apparent upon opening the package. Because both canvas & paper prints are susceptible to damage by the customer after delivery, you MUST notify us of any damage or shortage within two days of delivery for us to file an UPS claim. DO NOT return package. All unauthorized returns will be refused and no credit will be given. We are not responsible for damage once a print leaves our location. Our sole obligation is to file an UPS claim for damaged prints and reprint when that claim is paid. Bent or dinged Edges: Such imperfections on paper prints are not considered damage, since most customers either mat or cut off all or some of the borders. We leave these borders simply to protect the printed area until mounting.

L'ANDRUSCAPES is a Phoenix area business.